We're here to help
Support that keeps you learning without interruption
Need help with onboarding, billing, or coursework? Reach our learner success desk via the channels below.
Response times
- WhatsApp & phone: under 2 hours (Weekdays)
- Email: within 1 business day
- Escalations: 24 β 48 hours
Need fast answers?
Most asked questions
We picked the questions our learners ask the most so you can get an instant answer before reaching out.
The core programme runs for 10 weeks with a mix of live sessions, self-paced coursework, and mentorship. Learners can continue exploring optional mastery sprints even after they finish.
Log into your profile at /profile/ and open the My Courses or Analytics tabs. From there you can download certificates, track progress, and jump back into the last lesson you viewed.
Send us an email at info@youthimpactglobal.com or WhatsApp +254722646959 with your payment reference. Our finance desk typically replies within one business day.
Yes. Approved instructors and project partners receive their own dashboards with course management tools. Reach out to our team if you need your instructor profile activated.
Still need help?
Share as much detail as you can and a YITP success champion will walk with you step-by-step.